In Shop Services

Our skilled technicians can solve your computer problems! We offer a variety of flat-rate services at our office for laptop and computer repair. Most of the services we offer are listed below. For more information about a service, click on the service name to see additional details. Some services include PC / Computer Repair, Laptop Repair, Virus and Malware Removal, Mac OS X Service and Repair, Computer Upgrades, and more.

Click on the title below to learn more about the in-shop computer and laptop repair services we offer.

Our Diagnostic Service provides a basis for determining the root cause of the issue with your computer. We run your computer through a very thorough diagnostic process which typically takes 1 business day.

The diagnostic service includes:

  • Physical Inspection
  • Clean out any dust inside the computer
  • Hardware Tests
  • Operating System diagnostics
  • Software diagnostics
  • Preliminary malware & virus scans to check for infections
  • Recommendations for additional services of software

Some of the additional services may include a Tune-Up/Clean-Up, Malware/Virus/Spyware/Trojan removal, reinstalling your Operating System, or replacing a hardware component.

After completion of our diagnostic service a Tune-Up service may be recommended. This service will speed up your computer and resolve most common frustrations with your system. Our tune-up service is designed to resolve most computer issues, including:

  • Resolving issues identified during diagnostics
  • Remove junk files that take up critical storage space and slow down your computer
  • Resolve file corruption issues
  • Improve hard drive efficiency
  • Verify all Windows files are in their original condition
  • Remove unnecessary programs or adware (toolbars, fake programs, non-malicious applications)
  • Any additional fixes to resolve any remaining issues

A Basic Malware Cleanup process takes 1-2 business days and provides a thorough cleaning of malicious threats on your computer.

This service includes:

  • Intensive system scan to locate and identify all known Malware on your computer
  • Remove all traces of Malware/Spyware
  • Remove programs installed by malicious software
  • Revert any changes caused by the virus or malicious software
  • Install all applicable security patches
  • Update or replace your current anti-virus protection

An Advanced Malware/Virus/Spyware removal process takes approximately 2-3 business days and provides a deep, thorough cleaning of all malicious and virus threats found on your computer.

This service includes:

  • Intensive system scan to locate and identify all known Malware/Virus/Spyware/Trojans on your computer
  • Remove all traces of Malware/Virus/Spyware/Trojans/Rootkits
  • Remove programs installed by malicious software
  • Revert any changes caused by the virus or malicious software
  • Install all applicable security patches
  • Update or replace your current anti-virus software

A full installation of Windows or Mac OS X. We can backup your data (Documents, desktop, pictures, music) prior to the installation and transfer those files for you under our Data Transfer service. We may also be able to transfer some software such as Microsoft Office if your license allows and additional programs.

*Mac OS X may require installation discs to be provided by the customer.

We can transfer your documents, desktop, pictures, music, additional files on your computer, and software applications to another computer, an external storage device, or back to your computer after an Operating System Re-installation has been completed.

We can perform software installation and configuration for most applications. With provided software discs or online account access information for electronic software, we will install up to 5 applications with standard configurations and any appropriate updates to the software.

Interested in purchasing a server and want it pre-configured for your organization? We offer a full installation of Windows Server Operating System. Initial configurations are performed and all Windows Updates are installed. Users and email accounts are created when applicable. We can also install the server at your office for an additional fee. Please contact us today for more information!

We will install the hardware and configure any necessary drivers for the hardware that is installed.

Some of the common hardware installations we perform include:

Memory (RAM) installation
Graphics/Video Card with drivers
CD/DVD Drive (Optical Drive) with drivers
Hard Drive (Install Only)

In-Shop Labor is charged for services not listed here. This can include replacing an LCD screen on a laptop, replacing a keyboard in your laptop, upgrading hardware components, cable management, or other manual labor repairs that may be required to fix your computer. We have a half hour minimum for all labor services.